Responsible Gaming
at hibj — Your Safety First
hibj is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. We offer a comprehensive set of tools and resources to help you stay in control of your gaming activity at all times.
Why Responsible Gaming
Matters to hibj
At hibj, we believe that entertainment and safety go hand in hand. Online betting and casino gaming should always be a fun, controlled activity — never a source of financial hardship or personal distress. As Bangladesh's premier online gaming platform, we take our responsibility to our players extremely seriously.
We have built a comprehensive suite of responsible gaming tools directly into the hibj platform so that every player — whether they are betting on BPL cricket in Dhaka, spinning slots in Chittagong, or enjoying live casino tables in Sylhet — has the power to manage their own gaming experience in a healthy and sustainable way.
Our responsible gaming programme covers four key areas: prevention through player education, protection through platform-level tools, early intervention through behaviour monitoring, and full support for players who need help. hibj treats all responsible gaming requests with absolute confidentiality and zero judgment.
Instant Time-Out
Pause your account for 24 hours, 7 days, or 30 days with a single request to our support team.
Always ActiveDeposit Limits
Set daily, weekly, or monthly deposit caps in Taka to keep your spending within comfortable boundaries.
Always ActiveSelf-Exclusion
Permanently or temporarily exclude yourself from the hibj platform at any time.
Always ActiveActivity Reports
Request a full history of your bets, deposits, and withdrawals to review your gaming behaviour.
Always ActiveResponsible Gaming Tools & Features
Every hibj player has access to the following built-in responsible gaming tools. These features are available at no cost and can be activated immediately by contacting our 24/7 support team.
Deposit Limit Controls
Set a firm cap on the total amount you can deposit into your hibj account on a daily, weekly, or monthly basis. Limits are applied in Bangladeshi Taka (৳) and take effect immediately when reduced. Requests to increase a limit are subject to a mandatory 7-day cooling-off period to protect against impulsive decisions. You can set, review, and adjust your deposit limits by contacting [email protected] at any time.
Time-Out Periods
A time-out is a short-term break from the hibj platform. You can request a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, place bets, or make deposits. You will continue to receive essential account notifications. Time-out periods cannot be reversed early — they run their full course to ensure you get the break you need.
Self-Exclusion Programme
Self-exclusion is a formal, longer-term option for players who feel they need a more extended break from gaming. hibj offers self-exclusion periods of 3 months, 6 months, 12 months, or a permanent lifetime exclusion. During self-exclusion, all marketing communications are stopped, your account is fully suspended, and you are removed from all promotional activities. To activate self-exclusion, contact [email protected] immediately.
Loss Limit Settings
In addition to deposit limits, hibj allows you to set a maximum loss threshold for a given period. Once you reach your pre-set loss limit for the day, week, or month, you will be unable to place further bets until the period resets. This tool is particularly useful for players who want to protect themselves against chasing losses — one of the most common warning signs of problem gambling behaviour.
Session Time Reminders
hibj can send you an automated reminder notification after a pre-set session duration — for example, after 30 minutes, 1 hour, or 2 hours of continuous play. These reminders prompt you to take a break, check your balance, and consider whether you are still playing within your intended boundaries. Session time reminders are an effective early-intervention tool for players who lose track of time during gameplay.
Reality Check Notifications
Reality check notifications give you a periodic summary of your net gaming activity — how much you have deposited, how much you have won or lost, and how long you have been playing. These notifications appear at intervals you choose and are designed to keep you informed and grounded throughout your gaming session. Staying informed is the first step to staying in control of your hibj experience.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. It does not matter how experienced you are, how much money you have, or how long you have been playing. Recognising the early warning signs is critical to getting help before gambling causes serious harm to your finances, relationships, or mental health.
If you recognise any of the following patterns in your own behaviour — or in the behaviour of someone you know — we strongly encourage you to contact the hibj responsible gaming team immediately. Help is available 24/7, completely free of charge and in strict confidence.
How to Access Support at hibj
Reaching out for help is the most important step you can take. The hibj responsible gaming team is available around the clock to assist players across Bangladesh who feel that gambling may be negatively affecting their lives. The process is simple, confidential, and judgement-free.
Immediate Assistance
If you are in immediate distress or feel that gambling is seriously harming your wellbeing, please reach out to hibj right away. Our responsible gaming specialists are on hand 24 hours a day, 7 days a week, every day of the year — including during Eid, Pohela Boishakh, and all Bangladeshi public holidays.
Recognise and Acknowledge
The first step is acknowledging that you may have a problem. Review the warning signs listed on this page and honestly assess your own gambling behaviour. If you have any doubts about whether your gambling is healthy, err on the side of caution and take action.
Contact hibj Support Immediately
Send an email to [email protected] with the subject line "Responsible Gaming Request". Our specialist team will respond within one hour. Alternatively, use the live chat feature on the hibj platform to speak with a responsible gaming agent in real time.
Choose Your Protection Tool
Our team will walk you through all available responsible gaming options — deposit limits, loss limits, session reminders, time-out periods, and self-exclusion. We will help you choose the most appropriate tool based on your specific situation and the level of protection you need right now.
Activate Your Chosen Tool
Once you have chosen your preferred tool, our team will activate it on your account immediately — typically within minutes of your request being confirmed. Deposit limit reductions and self-exclusions take effect instantly. Time-out periods begin the moment they are applied.
Withdraw Your Balance
If you are entering a self-exclusion period, you can request a full withdrawal of your remaining account balance at any time. hibj will process your withdrawal as a priority. Your funds are always yours — a self-exclusion does not affect your right to withdraw your balance via bKash, Nagad, Rocket, or any other registered payment method.
Seek External Professional Support
For players who need deeper support beyond platform-level tools, we strongly encourage reaching out to mental health and addiction support services available in Bangladesh. Speaking with a professional counsellor or therapist who specialises in behavioural addictions can make a significant and lasting difference to your recovery and wellbeing.
Strict 21+ Age Policy
hibj operates a strict minimum age policy. All players must be at least 21 years of age to register an account, make deposits, place bets, or participate in any feature of the hibj platform.
Identity Verification
Every hibj player must pass a mandatory KYC (Know Your Customer) verification before making their first withdrawal. This process confirms that you are who you say you are and that you meet the 21+ age requirement.
Document Submission
Valid age verification documents accepted by hibj include the Bangladesh National Identity Card (NID), passport, and other government-issued photo identification that clearly displays your date of birth.
Ongoing Monitoring
hibj continuously monitors account activity for behavioural indicators that may suggest underage access. Accounts flagged for potential age compliance issues are suspended pending verification review.
Zero Tolerance Policy
Any account found to belong to a player under the age of 21 will be permanently closed immediately. All deposits will be returned and all winnings will be voided. hibj does not make any exceptions to this policy.
Guidelines for Healthy Gaming
Following these straightforward principles will help you enjoy the hibj platform safely and sustainably, without gambling ever becoming a source of harm.
Set a Budget Before You Play
Decide exactly how much money you are comfortable spending before you open a game or place a bet. Use hibj's deposit limit tools to enforce that budget at the platform level. Never play with money you cannot afford to lose — your rent, bills, food budget, and savings are off-limits for gambling.
Set Time Limits
Decide in advance how much time you will spend on hibj in a single session and stick to it. Use hibj's session reminder tools to receive automatic alerts when your pre-set session time has elapsed. Taking regular breaks refreshes your perspective and helps prevent impulsive decisions.
Treat Gaming as Entertainment
Online betting and casino games are forms of entertainment, not a reliable source of income. Never play with the expectation of making money or recovering previous losses. The house edge means that, over time, the platform will always have a statistical advantage. Enjoy the experience for what it is.
Never Chase Your Losses
One of the most dangerous patterns in problem gambling is chasing losses — continuing to bet in an attempt to win back money that has already been lost. If you reach your pre-set loss limit, stop playing immediately. Log out of hibj, take a break, and return another day with a fresh perspective and a new budget.
Do Not Play When Distressed
Avoid gambling when you are feeling emotionally vulnerable — stressed, anxious, grieving, angry, lonely, or under the influence of alcohol. Emotional states impair decision-making and increase the risk of impulsive, uncontrolled gambling. hibj is a source of entertainment, not a coping mechanism for emotional difficulties.
Talk Openly About Gambling
Secrecy and isolation are among the most common characteristics of problem gambling. Be open with people you trust about how much time and money you spend on hibj. If someone close to you expresses concern about your gambling habits, listen carefully and take their perspective seriously. Open dialogue is protective.
Play Safely at hibj
Responsible gaming is at the heart of everything hibj does. If you are ready to enjoy our cricket betting, slots, and live casino games in a safe and controlled way, explore the hibj platform today. Players must be aged 21 or above. If you ever need help, our team is here 24/7.